FAQ

Yes, all of our cosmetics products are cruelty-free. We do not test our products on animals, and we are committed to providing high-quality, ethical products.

Our products are formulated to be safe for sensitive skin, but individual sensitivities can vary. We recommend checking the product description or consulting with a dermatologist to find the best products for your skin type.

Yes, we offer international shipping to most countries. Shipping rates and delivery times may vary depending on your location. Please check our shipping policy for more details.

We have a hassle-free return policy. If you're not satisfied with your purchase, you can return it within 14 days of delivery for a full refund or exchange. Please review our complete return policy for more information. Terms and Conditions apply.

Once your order is shipped, a member of our team will follow up with you to ensure you have the shipment tracking details. You can reach out to our team using tracking details to monitor the status of your shipment.

If you need to change or cancel your order, please contact our customer support team as soon as possible. We will do our best to accommodate your request, but once the order has been processed and shipped, changes may not be possible.

Yes, we offer wholesale pricing for businesses interested in carrying our products. Please write to us on info@vincieg.com for more information and to inquire about wholesale opportunities.

We are committed to reducing our environmental footprint. We strive to ensure our packaging materials are recyclable and/or made from sustainable sources. We also minimize excess packaging to reduce waste.

Certainly! Our customer support team is knowledgeable about our products and can offer recommendations based on your needs and preferences. Feel free to reach out to us for personalized guidance.